SHIPPING & RETURNS

At Rosalya, we are committed to providing a smooth and reliable shopping experience. Please review our shipping and returns policy below.

Shipping Policy

We proudly serve customers throughout the United Kingdom.

• Orders are processed within 1–3 business days after payment confirmation.

• Estimated delivery time is 5–10 business days, depending on the destination and carrier availability.

• Once your order has been shipped, you will receive a confirmation email with tracking information.

• Delivery times may vary during peak seasons, holidays, or due to circumstances beyond our control.

Order Tracking

All eligible orders include tracking information, allowing you to monitor the progress of your shipment from dispatch to delivery.

Returns Policy

Customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.

• The product must be returned in its original packaging.

• Proof of purchase is required.

Refunds

Once your return has been received and inspected, we will notify you regarding the status of your refund. Approved refunds will be processed to the original payment method within a reasonable timeframe.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact our customer support team as soon as possible. We will work quickly to resolve the issue and provide an appropriate solution.

Contact Us

If you have any questions regarding shipping, returns, or refunds, our customer support team is here to help.

 

 

Rosalya – Delivering Quality and Care Across the United Kingdom Since 2018.